Don't hesitate to contact us:

The Ombudswoman
(Bürgerbeauftragte)
Rathaus, Marktplatz 10
69117 Heidelberg
Fax (0 62 21) 58-4 61 02 60

The Ombudswoman

Providing unbiased help

Ombudswoman Carola de Wit

Click here for details of the Ombudswoman’s office hours (in German).

Tasks and responsibilities
Independence 1. The Ombudsman/-woman is chosen by the City Council of Heidelberg for a period of three years.
The post is a voluntary one and is completely independent of the city administration.
Responsibilities 2. The Ombudsman/-woman is responsible for citizens of Heidelberg. He/She deals with complaints and requests from citizens in relation to a department of Heidelberg City Administration. Members of the public can contact the Ombudsman/-woman at any stage of a decision-making process by the city administration. The Ombudsman/-woman is not entitled to intervene in legal disputes.
Powers 3. The Ombudsman/-woman is entitled to inspect files without restriction.
The city administration has a duty of disclosure to the Ombudsman/-woman.
Confidentiality 4. Citizens’ details are not disclosed to the administration if they do not wish so.
Regular reporting 5. At least once annually, the Ombudsman/-woman must submit a report on his or her activities to the City Council of the City of Heidelberg.
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